Return Policy

Return and Refund Policy – btyeezone

Effective Date: October 13, 2025
Contact: +966510210959 | btyeezone@gmail.com

1. Overview

At btyeezone, we value customer satisfaction and aim to ensure that you are happy with every purchase. This policy explains how returns, exchanges, and refunds are handled.

2. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item is unused, undamaged, and in its original packaging.

  • The item includes all original accessories, tags, and labels.

  • You can provide proof of purchase (order number or receipt).

Items not meeting these conditions may not be eligible for a refund or exchange.

3. Non-Returnable Items

The following products cannot be returned or refunded:

  • Personal care, hygiene, or beauty products.

  • Perishable or consumable goods.

  • Clearance or final-sale items.

4. Return Process

To initiate a return:

  1. Contact us at btyeezone@gmail.com with your order details and reason for return.

  2. Our team will review your request and provide instructions for shipping the item back.

  3. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be issued to the original payment method within 7–10 business days after inspection.

  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

6. Exchanges

If you receive a defective or incorrect item, we will gladly replace it with the correct product or offer a refund. Please contact us within 48 hours of delivery to report the issue.

7. Damaged or Defective Products

If your order arrives damaged, please send clear photos of the damage within 48 hours of delivery. We will process a replacement or refund as soon as possible.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is faulty or incorrectly delivered.

  • We recommend using a trackable courier service for your return.

9. Contact Us

For all return and refund inquiries, contact us at:

Last updated: October 13, 2025